Jolly Holiday Letters

FREQUENTLY ASKED QUESTIONS

How Does JOLLY-HOLIDAY-LETTERS work?

It's really easy and a whole lot of fun. Simply choose how many children you wish to send LETTERS FROM SANTA to and press the ORDER button. Once you pay, you will fill in a simple form where you supply custom information about the recipient.

Then your letter will be printed on customized paper and will be mailed December 10th or after.

How Much Does This Service Cost?

At only $5.00 (USD) per letter, this will probably be the most affordable gift you purchase and most likely will be a very memorable one . . . as our customers tell us year after year.

When Will My Letter Be Delivered?

SANTA LETTERS ordered prior to December 10th, 2009 will be processed and mailed on December 10th, 2009. Orders between December 10 and the deadline of December 15 will be mailed with 48 to 72 hours of the time the order was placed.

How Can I Pay?

We use PayPal, a secured third party authorized online retailer so that you can order online with complete security. With Paypal, you can pay with either a credit card or online checks. You DO NOT have to have a PayPal account to order, just select "I do not have a PayPal account" when checking out and you can pay via credit card without joining PayPal. However you are required to setup a free PayPal account if you intend to pay by check.

Or you may pay via check or money order. Simply print out the VIA MAIL ORDER FORM and send it along with your payment made out to R. ANDERSON to

Jolly Holiday Letters
2812 Navajo Drive, Suite S
Nampa, ID 83686

PLEASE NOTE: For SANTA LETTERS, keep a close eye on the calendar. Orders need to reach our office by December 10th in order to arrive at your destination on time.

How Do I Know You Received My Order?

Once your order is placed, you will receive a RECEIPT FOR YOUR PAYMENT from Paypal. We will also send you a confirmation e-mail and it will be added to your shopping cart with a Unique Reference Number assigned to it. Once you checkout and your payment is received, you will receive an email which is sent by our secured authorized online retailer this will usually be PayPal.

If you are paying via check or money order, we will email you a PAYMENT RECEIPT as soon as your order is received  and processed.

Should you need to contact us for any reason, please e-mail customer service at Santa@Jolly-Holiday-Letters.com for fastest service. Or you may contact us at (208) 249-5567 MST. Our offices are open Monday through Friday from 9 am to 4 pm.

What Payment Options Are Available?

PayPal currently accepts customer orders via Visa®, MasterCard®, American Express®, Discover®, and debit cards with the Visa® or MasterCard® logo. Additionally PayPal offers customers the ability to pay via personal checks which are processed online for customers with a PayPal account. You DO NOT need a PayPal account to complete your order. Just select the "I Do Not Have A PayPal account" option and check out normally just like with any other shopping cart.

Or you may pay via check or money order. Simply print out the VIA MAIL ORDER FORM and send it along with your payment to

Jolly Holiday Letters
2812 Navajo Drive, Suite S
Nampa, ID 83686

PLEASE NOTE: For SANTA LETTERS, keep a close eye on the calendar. Orders need to reach our office by December 10th in order to arrive at your destination on time.

Do You Offer A Money Back Guarantee?

ABSOLUTELY! The JOLLY-HOLIDAY-LETTERS.COM wants you and the letter recipient to be 100% satisfied with our service and products. We proudly offer a 30-day money back guarantee, from the date the letter was postmarked. Should you decide that we did not meet your standards, within the thirty-day period simply return your letter(s) for a full refund. Your 100% satisfaction is our goal.




More Questions?

If you have a question we haven't already addressed, please e-mail customer service at Santa@Jolly-Holiday-Letters.com for fastest service. Or you may contact us at (208) 249-5567 MST. Our offices are open Monday through Friday from 9 am to 4 pm.